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Support

Need help with Waypoint? You're in the right place.

Email us

Write to support@waypointdrive.app and we'll get back to you as soon as we can, usually within a few days.

When reporting a problem, please include your iOS version, device model, and a short description of what happened. When reporting a content issue — a question, answer, hint or illustration you think is wrong or outdated — tell us which quiz or module and which question.

Contact support

Frequently asked questions

What is Waypoint?

Waypoint helps you add a small pause before opening distracting apps, categories or websites you choose. When you try to open a blocked target, iOS shows a Screen Time shield. Waypoint then asks you to complete a short UK driving-theory “Pit Stop” challenge before granting temporary access — turning an impulse into a quick revision moment.

Waypoint also provides direct revision content: Theory practice by topic, swipe practice, a daily Today's Route, Mock Test, and a Highway Code reference section.

What is Today's Route?

Today's Route is a short plan Waypoint picks for you every day. It always has three tasks: the practice that is most useful for you right now, a review of your open mistakes (or a second practice when you have none), and one daily swipe round.

A new route is created the first time you open Waypoint each day.

What is swipe practice, and why are there two accuracies?

In swipe practice you see a question with one possible answer and swipe right if it is correct or left if it is wrong. It is quick, and good for recognising road signs at a glance.

A swipe is a two-way call, while a normal question has four options, so the two are not comparable. Waypoint therefore keeps them apart: question accuracy comes only from normal questions, swipe accuracy only from swipes, and each has its own mistakes list. You can switch between “Questions” and “Swipe” wherever accuracy is shown.

The daily swipe starts with road signs. Once your road-sign swipe accuracy is at 80%, it moves on to your weakest topic, and comes back to road signs if they slip or for a check-up every two weeks.

Can a Pit Stop be a swipe round?

Yes. In the Blocking tab you can choose whether Pit Stops ask normal questions, swipe cards, or both. Swipe Pit Stops count towards your swipe accuracy only.

What do “time practised” and “time saved” mean?

“Time practised” is the time you actually spent answering: questions, swipe cards, Pit Stops and mock tests. Long pauses are not counted.

“Time saved” is an estimate. Every time the shield stops a protected app and you leave it closed, Waypoint counts a number of minutes. If you do a Pit Stop and open the app, it counts only part of that: the shorter your unlock allowance, the more it counts. You can change that number of minutes in Settings.

Does Waypoint have widgets?

Yes. Long-press your Home Screen, tap Edit, then Add Widget, and search for Waypoint. There are widgets for Today's Route (small, medium and large), time saved, and your last three mock tests, plus Lock Screen versions.

The widgets show what Waypoint knew when you last used it. After midnight they ask you to open Waypoint, because the new day's route is created in the app.

When a blocking schedule is running, Waypoint can also show a banner on the Lock Screen with the time remaining. It appears after you have opened Waypoint while the schedule is active.

Where do Waypoint's questions come from?

Waypoint's practice questions are the DVSA revision question bank, reused under a Crown copyright licence from the Driver and Vehicle Standards Agency (DVSA). The questions, answer options, explanations (DVSA's knowledge and understanding text) and question images all come from the DVSA revision question bank. Waypoint is not affiliated with, endorsed by, approved by or produced by DVSA, GOV.UK, the Department for Transport, or the Crown, and does not use the DVSA logo.

The Highway Code reference section separately reproduces official GOV.UK material under the Open Government Licence v3.0, with attribution shown in the app.

Why is an app still blocked after I unlocked it?

Temporary unlocks last for the duration you set, and iOS reapplies the shield when that time or your daily allowance ends. Exact timing depends on iOS and your device state, so a shield may reappear a little before or after you expect.

Why didn't a shield appear?

Screen Time behaviour depends on iOS, your device settings, and whether Screen Time permission is enabled for Waypoint. Make sure protection is turned on in Waypoint and that Screen Time permission is granted in iOS Settings.

How do I turn protection off or change what's blocked?

Open Waypoint and use the Blocking tab to toggle protection or change which apps, categories and websites are selected. You can also revoke Screen Time permission entirely in iOS Settings › Screen Time.

Does Waypoint collect my data?

Your revision progress, blocking settings and Screen Time data are stored on your device and are not uploaded to a server we operate. A backup of your revision progress is kept in your own private iCloud account, which we cannot read.

Waypoint does use two outside services. TelemetryDeck receives anonymous usage statistics (for example that a practice session was finished), never your answers or which apps you block. Meta is used to measure our advertising; it receives your device's advertising identifier only if you allow tracking when iOS asks. If you subscribe to Waypoint Pro, RevenueCat processes purchase and entitlement data. See our Privacy Policy for full details.

How do I delete my data?

Deleting the Waypoint app removes its data from your device.

The backup of your progress in your own iCloud account is not deleted with the app. To delete it, open iOS Settings › [your name] › iCloud › Storage, choose Waypoint, and delete its data.

If you have emailed us for support, you can ask us to delete the messages you sent.

Will I keep my progress if I delete and reinstall Waypoint?

Yes, if you are signed in to iCloud. Waypoint saves a backup of your progress to your own iCloud account when you leave the app, and restores it after a reinstall: answers, both accuracies, mistakes, mock tests, milestones and time practised.

The apps you selected and the Screen Time and notification permissions cannot be restored; iOS ties them to one install, so you set them up again. Your subscription is restored through the App Store (“Restore Purchases”).

It is a backup, not syncing between two devices. If you use Waypoint on two devices, the one used last holds the backup.

Is Waypoint a guarantee that I'll pass my theory test?

No. Waypoint is a revision aid, not a certification or examination service. It doesn't guarantee a test pass or replace reading the current official Highway Code.

How do I manage or cancel my subscription?

Use “Manage Subscription” in Waypoint's Settings, or go to iOS Settings › [your name] › Subscriptions. “Restore Purchases” on the subscription screen recovers an active subscription after a reinstall.

Cancel at least 24 hours before the current period ends to avoid the next renewal. See the Terms of Use for the full subscription terms.

Can I still get notifications from blocked apps?

While a target is shielded, iOS pauses that app's notifications too — the two are tied together in Apple's Screen Time framework and cannot be separated by Waypoint. If you need messages from a specific app, leave it unprotected, or use a schedule that pauses protection during the hours you need it.

I need help with something else.

Email us at support@waypointdrive.app and describe what you need — we read every message.